Delivery
July 2026 update: We’re working hard to deliver orders as quickly as possible. Due to the current heatwave across the EU and increased courier demand, some deliveries may take slightly longer than usual to arrive.
Free Standard Delivery
All orders sent within Europe come with Free Standard Delivery. The delivery time will vary depending on the shipping location.
Please allow the following number of working days for your order to arrive. All orders placed after 2:00pm CET will be dispatched the following working day.
We aim to dispatch your order as quickly as possible. Delivery times may vary depending on the warehouse fulfilling your order. The most accurate delivery estimate will be confirmed at checkout.
| Germany, Austria, Belgium, The Netherlands | 1-2 days |
| France, Czech Republic, Poland | 2-3 days |
Italy, Sweden | 2-4 days |
Spain (excluding Canary Islands) | 3-4 days |
| Portugal | 4-5 days |
Please note, we are not currently shipping to the Republic of Ireland.
Delivery Delays
We always endeavour to deliver orders within the estimated timeframe. However, on occasion, factors outside of our control, such as adverse weather conditions, significant disruption to the road network or courier delays, may impact delivery times.
In these circumstances, we are unfortunately unable to accept responsibility for any delays or the impact these may have.
Please refer to your tracking information for the latest updates on your order.
Lost Packages
If you have not received your order, please contact our Customer Care Team who will work to resolve the issue as quickly as possible.
We insure each purchase during the time it is in transit until it is delivered to the specified delivery address. Once courier tracking confirmation is received of an order being delivered and signed for at the delivery address our liability ceases.
Damages to your order
We do make every effort to ensure your order is delivered in good condition however, occasionally some products can get damaged during delivery so we please ask you to inspect your order upon receipt. If you are not satisfied with the condition of your order, please contact our Customer Care team with photos at info@bvdevicebuild. If you have not contacted us within 7 days of receiving damaged items, we will deem your order as accepted.
International Orders
International orders must be placed through the country-specific websites listed below. Orders placed through the EU website are only eligible for delivery within the specified EU countries above. Orders will be processed online in the local currency either via Credit / Debit card or PayPal. Please note that shipping charges for the below countries may vary and users should review the specific delivery pages on the websites listed below.
Refunds
July 2026 update: We’re working hard to deliver orders as quickly as possible. Due to the current heatwave across the EU and increased courier demand, some deliveries may take slightly longer than usual to arrive.
Fast Refunds
When will I receive my refund?
Where you exercise your statutory right of withdrawal, we will refund the payments received from you.
We will issue the refund within 14 days of being informed of your decision to withdraw. However, we may withhold the refund until we have received the returned product or you have provided evidence that you have sent it back, whichever occurs first.
Refunds will be made to the original credit card, debit card or PayPal account used to place the order, unless otherwise agreed.
Once processed, please allow up to five working days for the refund to appear in your account. Processing times may vary depending on your payment provider.
I haven’t received my refund
If you have not received your refund within the timescales above, please check your account statement again.
You should then contact your card issuer or payment provider, as it may take additional time for the refund to appear after it has been processed.
If you have completed these steps and still have not received your refund, please contact us here.
Possible deductions from refunds
If you are exercising your right to change your mind, we may reduce your refund to reflect any reduction in the value of the product caused by handling beyond what would reasonably be permitted in a shop.
For example, a deduction may be made if the product has been used extensively, damaged or returned with missing parts.
CANCELLATIONS
We process orders quickly and are therefore unable to guarantee that an order can be cancelled or amended once it has been placed.
We can request that the parcel is returned to sender, but this may not be possible if the order has already entered the dispatch process.
If you are an EU customer and the order was placed online, you can exercise your statutory right of withdrawal using our Withdrawal Form.
Submitting the withdrawal form does not necessarily stop an order that has already been dispatched. If the parcel is delivered, you may still need to return it using the instructions above.
You may also return your order under our voluntary 30-day returns policy. Unless the product is faulty, damaged or misdescribed, you will be responsible for the cost of returning it.
Nothing in this policy affects your statutory consumer rights.